FAQ's
What services do you offer?
We provide a range of cleaning services, including regular house cleaning, office cleaning, deep cleaning, end of tenancy cleaning, commercial cleaning and more.
How do I book a cleaning service?
You can book our services through our website’s booking page or by contacting us directly via phone or email.
Do I need to provide cleaning supplies?
No, our team brings all necessary cleaning supplies and equipment. However, if you prefer us to use your products, please let us know.
What areas do you serve?
We offer our services in various locations. Please check our website or contact us to confirm if we serve your area.
Can I schedule a one-time cleaning?
Yes, we offer both one-time and recurring cleaning services to suit your needs.
How do you determine pricing?
Our pricing is based on factors such as the size of your home and the type of cleaning required. Contact us for a personalized quote.
Do you offer green or eco-friendly cleaning options?
Yes, we provide eco-friendly cleaning services using products that are safe for the environment, as well as for children and pets. Please request this option when scheduling your service.
Do I need to be home during the cleaning?
No, you don’t need to be home. We can arrange secure access to your property and ensure it’s locked upon completion.
How long does a typical cleaning take?
The duration depends on the size and condition of your home. We can provide an estimated time during booking.
Can I request specific cleaning tasks?
Absolutely. We tailor our services to your needs. Just let us know your preferences during booking.
Do you offer move-in/move-out cleaning?
Yes, we provide comprehensive move-in and move-out cleaning services to ensure your property is spotless.
Are your cleaners background-checked?
Yes, all our cleaners undergo thorough background checks to ensure your safety and trust.
Do you clean commercial properties?
Yes, we offer cleaning services for offices, retail spaces, and other commercial properties.
How do I prepare my home before the cleaning service arrives?
To maximize efficiency, we recommend tidying up personal items, securing valuables, and ensuring clear access to areas that need cleaning. This allows our team to focus on delivering a thorough cleaning service.
Can I trust the cleaners in my home?
Absolutely. Our team members are carefully vetted, background-checked, and trained to ensure professionalism and reliability.
How do you handle special cleaning requests or priorities?
We aim to tailor our services to your needs. Please communicate any special requests or priority areas during booking, and we’ll accommodate them as best as possible.
How can I provide feedback or reviews about your services?
Yes, we highly value and encourage your feedback. Sharing your experiences helps us enhance our services and ensures we meet your expectations. You can provide feedback directly through our website, via email, or by contacting our customer service team.
Additionally, sharing your experience through a Google review not only assists us in improving but also helps potential customers make informed decisions. To leave a Google review for Housekeeping Connect Services Ltd:
- Search for “Housekeeping Connect Services Ltd” on Google.
- Click on our business profile.
- Select the “Write a Review” option.
- Rate our services and share your feedback.
